Get in Touch!

We are here for you. It doesn't matter what you need, as an individual or as a company. If you are not sure where to start, just contact our specialists, either to trade with us or to receive free advice.

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Frequently Asked Questions!

These are some of the most common questions. If you need a more specific answer, do not hesitate to contact us.

In which wallet can I receive my funds?

You can receive your funds in any wallet.

How long will it take to receive the funds?

Instantly once payment is made.

Why should I carry out KYC/AML verification?

Identity is your most valuable possession. But when it comes to trading online, it can also be your biggest vulnerability. Scammers are always looking for new ways to steal your identity. If you don't take steps to keep it safe, they will get it and use it against you. That is why we require all our users to verify their identities before they can do business with us. Verification is a simple and secure process that allows us to prevent criminals from using your identity to scam you. Without verification, we cannot guarantee that your identity or account is being used for legitimate purposes. The good news is that verification is quick and easy. It will be completed in the blink of an eye.

What is the minimum purchase or sale amount?

There is no minimum purchase or sale amount after the first trade. The first operation will have a supplement of €2 if the purchase or sale is less than €200. We charge this fee on your first purchase to cover verification costs.

Can I cancel a purchase or sale transaction?

Before carrying out any operation you will be fully informed of its conditions, if you do not agree you can cancel it without problems.

What is a P2P operation?

P2P is a way of exchanging cryptocurrencies that work through purchase and sale offers, allowing their holders to market them without the need for a third party to facilitate the transactions.

I don't have a bank account under my name, can I trade with you?

Yes, we accept orders with a third party account. Both parties must sign a letter of consent that we provide, and once the verification of both parties is completed, you will be able to trade without restrictions.